Restaurant & Bar Marketing

How to maintain Your Restaurant’s Stellar Reputation using These Techniques

In this episode of the Restaurant and Bar Marketing Podcast, Erik Shellenberger dives into the crucial role of reputation management for bars and restaurants. Discover expert tips on how to effectively respond to reviews on Yelp, Google, and TripAdvisor, and why managing your online presence is more important than ever with the rise of AI. Erik shares actionable insights on how to handle negative reviews, flag false ones, and craft responses that appeal to potential customers. Learn how to turn feedback into free marketing and boost your restaurant or bar’s reputation. Check out more tips and services at BarMarketingBasics.com.

Maximize Holiday Promotions: Expert Tips for Marketing Your Bar or Restaurant

In this episode of the Restaurant and Bar Marketing Podcast, host Erik Shellenberger shares expert strategies for holiday promotions. Learn how to effectively pivot your marketing efforts to make your bar or restaurant stand out during the holidays. From over-the-top decorations to creative drink presentations, Erik explains how to generate free press, organic social media buzz, and attract influencers to promote your venue. Discover actionable tips to stop customers from scrolling and pack your establishment without breaking the bank. Perfect for bar and restaurant owners looking to increase visibility this holiday season!
 

Handling Nightmare Yelp Reviewers | The worst of the worst Yelpers

In this episode of the Restaurant and Bar Marketing Podcast, host Erik Shellenberger shares a hilarious yet eye-opening account of a nightmare Yelp reviewer targeting one of his clients, La Antica Pizzeria de Michele in Hollywood, California. Erik dives into how to handle serial complainers, like Alexander Mendoza, who leave multiple one-star reviews and often seek free meals. Learn actionable tips on reputation management, responding to reviews, and how to protect your business from damaging false claims on Yelp and Google. Whether you're a restaurant owner or a marketing professional, this episode provides valuable insights into combatting difficult reviewers while maintaining your reputation.

We explore the country's most unique restaurants and bars - Part 1

Join us on an epic 3-month RV road trip from Scottsdale, Arizona, to San Diego, California! Join us as we explore the country's most unique restaurants and bars starting with the California coast, with stops in Yosemite, San Francisco, Malibu, Newport Beach, and more. From tiki bars like Smuggler’s Cove to hidden gems like Mothership, and top picks like Born and Raised, discover the incredible places we visited. Watch as we dive into the most interesting spots, including speakeasies, fine dining, dive bars, and must-visit coastal restaurants. Don't miss out on this adventure and let us know where we should head next!

Google Algorithm Changes 2024: Why Your Restaurant & Bar Impressions Are Dropping | SEO Tips

Welcome back to the Restaurant and Bar Marketing Podcast with Erik Shellenberger, recorded in Los Angeles, California! In this episode, Erik breaks down the recent changes to Google's algorithm and how it impacts your restaurant or bar’s Google Business Profile impressions and clicks. If you've noticed a drop in your numbers, you're not alone! Erik explains how Google’s new measurement rules, from impression counting to get directions clicks, are affecting everyone in the industry.
In this episode, you’ll learn:
Why your Google Business Profile impressions are dropping and what it means
How Google’s algorithm changes in 2024 impact search visibility for restaurants and bars
Why accurate tracking of clicks and impressions is essential for your SEO strategy
What changes you need to make to stay ahead in Google search results
How AI is taking over and why Google could lose 25% of its search volume by 2026
For more SEO insights and AI marketing strategies, visit Bar Marketing Basics and scan your business for free!
Subscribe for more expert marketing tips for restaurants and bars, and stay updated on the latest trends in Google and AI!
 
 

How AI Will Rank Your Restaurant or Bar in 2025

Welcome to the Restaurant and Bar Marketing Podcast! In this episode, Erik Shellenberger dives deep into how AI will revolutionize how your restaurant or bar is found online. Learn about SEO, search engines, and AI's role in ranking your business above the competition.
By 2026, Google is expected to lose 25% of its search volume to AI-driven tools like ChatGPT and Gemini. Erik explains how you can position your business for success in this AI-powered world and how consistency, visibility, and accuracy are key to ranking at the top.
Learn SEO tactics, optimize your Google Business page, TripAdvisor, and other platforms, and ensure your information is consistent across the web. Don’t let AI skip over your business—get ahead with these crucial marketing tips.
Chapters from Erik’s books on SEOTips for optimizing your business listings for AIHow to rank ahead of the competition with AI search
Visit Bar Marketing Basics to scan your restaurant or bar for SEO errors. Get a detailed report and learn how Erik helps businesses like yours succeed online.
 

Understanding the "It" Factor: Why Some Bars and Restaurants Just Have It, while others don't

In this episode of the Restaurant & Bar Marketing podcast, Erik Shellenberger dives into the elusive concept of the "It Factor" that makes some bars and restaurants irresistibly appealing. Drawing parallels with Apple products and the emotional appeal they create, Erik explains how aesthetics, service, ambiance, and layout contribute to the success of a venue. He shares insights from his experience in Old Town Scottsdale and highlights how even two similar bars can have drastically different outcomes simply due to the "It Factor." Discover how to apply these principles to your business and create an unforgettable customer experience that keeps people coming back.
Key Takeaways:
What defines the "It Factor" in bars and restaurants
The importance of aesthetics, lighting, and layout in creating appeal
How great service can turn regular customers into loyal followers
Why some venues thrive while others with similar offerings struggle
Tips on borrowing successful elements from top-tier venues to enhance your own establishment

Maximize Your Tips: Ruthlessly Self-Serving Tips for Front of House Staff

In this episode of the Restaurant & Bar Marketing podcast, host Erik Shellenberger shares a powerful speech designed for front-of-house staff, showing them how to increase their tips by adopting a “ruthlessly self-serving” mindset. This episode is all about putting more money in your pocket—not just improving the business. Erik explains how being prepared, remembering customer details, and providing a personalized experience can drastically boost your income. Whether you’re a server or bartender, this episode will show you how to make more money without working a minute longer than you do now.  Speech starts at 1:28 if you'd like to skip directly to it.
Key Takeaways:
How being “ruthlessly self-serving” can increase your tips
Practical strategies to create repeat customers and grow your earnings
Why staying off your phone improves customer perception
How to turn a one-time customer into a regular by showing genuine interest

Fishbowl vs. Ocean: Rethinking Restaurant Marketing Strategy

In the next episode of the Restaurant & Bar Marketing podcast, Erik Shellenberger discusses a key concept from his first book: the Fishbowl vs. the Ocean. Erik explains why relying solely on social media and existing databases (the "fishbowl") isn't enough to drive new business. Instead, he emphasizes the importance of targeting all potential customers (the "ocean") using Google, Yelp, and TripAdvisor. Drawing from his years of experience in restaurant marketing, Erik shares insights on why social media often fails to bring in new traffic and how data-driven strategies can better position restaurants for success. Learn why focusing on the "ocean" of undecided consumers can help your restaurant grow beyond its regular customers.
Key Takeaways:
Fishbowl vs. Ocean: What it means for your restaurant’s marketing strategy
Why social media isn’t enough to bring in new customers
The importance of Google, Yelp, and TripAdvisor in restaurant visibility
How to optimize marketing for tourists and new customers

Yelp's Hidden Algorithm: How It Hurts Small Businesses

Today on the Restaurant and Bar Marketing Podcast, Erik Shellenberger reveals how Yelp's algorithm can hurt small businesses by flagging positive reviews and favoring negative ones. Using real examples like the Peach Cobbler Factory in Cincinnati, Erik explains how Yelp’s flawed system filters reviews, impacting businesses' online reputation and Google rankings. Erik also discusses the importance of Google reviews, the role of AI in review management, and how restaurant owners can maintain genuine customer engagement. If you're a restaurant or bar owner, this is a must-listen to understand Yelp's potential impact on your business.
Key Takeaways:
Yelp's review filtering system explained
Real-life examples of Yelp’s impact on businesses
How AI and reviews affect your Google ranking
Tips for managing and responding to online reviews